General product questions

What is ceremonial cacao?

Ceremonial cacao is one of the most important medical remedies in the Mayan culture with a tradition that goes back thousands of years. It is used as a means of spiritual, mental and physical healing. Science also proves the positive effects of ceremonial cacao, or raw cacao, on the body and mind. The minerals and nutrients it contains make it a true superfood that, for example, strengthens our immune system, helps reduce stress and even releases happiness hormones. Here you can find out more about the positive effects of ceremonial cacao.

What is the difference between ceremonial cacao and regular cacao?

The biggest difference between ceremonial and regular cacao is the way it is grown, processed and consumed. Ceremonial cacao is 100% hand-processed raw cacao.

Ceremonial cocoa is always grown with respect for nature. Unlike normal cacao, it is not grown in monocultures or sprayed with chemical substances.

The processing is not done industrially like normal cacao, but by hand. This means that important nutrients and flavors are better retained in the ceremonial cacao.

Because ceremonial cacao is sold exclusively in its raw form, i.e. without the addition of sugar or milk, etc., the health benefits for our body and mind are significantly stronger than with regular cacao. If you want to know more about the differences between ceremonial cacao and regular cacao, check out our blog post on the topic.

How do I prepare ceremonial cacao correctly?

Traditional preparation:

  1. Boil a cup of water (~250 ml) in a kettle or saucepan and let it cool slightly.
  2. Cut 15 - 30g of ceremonial cacao from the block and put it in a cup. The amount of cacao can be increased gradually, but should not exceed 30g per day. TIP: Cut the cacao a little smaller so that it dissolves better.
  3. First, add some of the water (3 - 4 tablespoons) to the cacao and stir everything well until the cacao has dissolved. Feel free to take your time here.
  4. Add the remaining water to the cup and enjoy the wonderful effect of ceremonial cacao on body, mind and soul.


Alternative preparation & tips:

  • Put 15g (or up to 30g) of ceremonial cacao into a blender with 200-250ml of hot water and mix until it foams.
  • Or you can use the raw cacao as an ingredient in foods, smoothies, breakfast bowls, ice cream, energy balls and much more!
  • Alternatively, you can use milk instead of water if the cacao tastes too bitter with water.

How is cacao made?

We have various types of cacao in our shop that differ slightly in their production. The Original Cacao is 100% handmade. From drying in the sun to roasting and peeling to grinding in the traditional metate, every step of the process is done by hand. In addition, the Ajq'ijab' (spiritual leaders of the Maya) energize our ceremonial cacao during the process by cleaning it and using it in traditional spiritual practices that fill it with energy. If you would like to learn more about the production and processing of our ceremonial cacao, click HERE .

Is the ceremonial cacao produced sustainably?

Absolutely! The main reason why the Maya opened up to the world and presented their sacred cacao is that they see ceremonial cacao as an opportunity to bring about a better relationship with nature, the earth and its inhabitants. Sustainability is therefore very important to the Maya and our indigenous producers. No chemical fertilizers or pesticides are used in our ceremonial cacao. The raw cacao is not planted in monocultures and although a cacao tree with a lifespan of 100 years only bears fruit for around 40 years, the fruit is not cut down to increase profits. The entire cultivation follows certain rules that ensure a symbiosis between animals, plants and people.

If you want to learn more about it, check out our page: Production & Processing.

Is the ceremonial cacao fair trade?

Even better! All the people involved in the production of our ceremonial cacao have their own companies and set their own prices. They are paid about 10 times better than with Fair Trade. The same applies to all the other products in our shop.

Is the ceremonial cacao vegan and gluten-free?

Yes, our ceremonial cacao is 100% vegan and gluten-free. Our cacao is pure raw cacao and, depending on which cacao you choose, also spices: ginger, cinnamon or cardamom.

Questions about delivery & payment

Which countries do you deliver to and how much are the shipping costs?

We currently deliver to Germany, countries within the EU and Switzerland. The shipping costs depend on how heavy your package is. It is best to look at the list on our website:Delivery costs .

The delivery costs for packages to Germany are free for orders over 80€ and packages within the EU are free for orders over 150€.

How long does it take for my package to be delivered?

The delivery time depends on the country you are ordering from. To be on the safe side, we state a delivery time of 7-10 days on our website. However, most of the time the package actually arrives quicker.

We send packages within two days, usually the day after you place your order. In Germany, the package is usually delivered within the next three days. The package therefore takes about 3-5 days to reach you. Packages to Austria have similar arrival times. Since Switzerland is not part of the EU, there may be delays due to customs.

I need my package very urgently, do you offer express deliveries?

We do not offer express deliveries on our website. However, if you absolutely need your package quickly, please feel free to contact us and we will give you an individual offer for the delivery costs.

I discovered an error in my delivery address. Can I change it later?

It is best to contact us immediately as soon as you notice the error. If we have not yet sent your goods, we can change the delivery address afterwards. We usually send packages within 48 hours.

Which delivery service do you use?

We ship all our packages with DHL.

What payment options do I have?

You can choose between the following payment options: Paypal, Visa, Mastercard, Maestro, Union Pay, Instant Bank Transfer, Shop Pay, Apple Pay, Google Pay, American Express, esp Überweisung or Klarna invoice.

Questions about returns

Can I change my order?

We normally send packages within two days of receiving the order. If you write us a message before your package has been packed, we can still change your order. The best way to do this is to use the contact form on our website or on Whatsapp. You can find further contact options here or on our website under "Contact".

Can I return orders or make a complaint?

Unfortunately, we do not accept returns. However, if your goods are damaged, you received them later than expected, or you are not satisfied with the quality for any other reason, please write to us and we will find a solution. In the event of damage, it is best to take a photo and send it to us.

My package is incomplete or damaged, what can I do?

If your package arrives damaged, it is best to take a photo of the damaged packaging. If you notice that the contents have been damaged as a result, you can of course complain to us. It is best to also send us a photo of the package and the damaged contents.

If your delivery is incomplete, we can either resend the items to you free of charge or we will refund you the amount of the missing items.

Questions about contacting us

How can I contact you?

You have several options to contact us:

We look forward to your message.

Can I find you on social media?

You can find us on Instagram , Facebook and Pinterest .

We are looking forward to your visit.

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